Gucci Job |After Sales Service Supervisor

Gucci is hiring a “After Sales Service Supervisor”  for their New Jersey location

Job description

Role Mission To oversee the day-to-day operations of the Gucci Group Watches and Jewelry Service Department including the watchmakers and estimators and parts department as well as the out sourced service centers for North America and Canada Key Accountabilities

  • Manage service department team
  • Manage key workflow of SAV (After Sales Service) department and requests for jewelry and watches
  • Work closely with sales and training department on new training materials and updates
  • Repair customer and stock watches to Gucci standards
  • Evaluate/QC jewelry repairs
  • Evaluate/QC watches for repair
  • Repair and polish watch cases and bracelets on a timely basis
  • Maintain data base and excel reports
  • Work with customer service department on repair issues
  • Maintain and order tools and equipment for workshop
  • Work with management on issues to improve performance and productivity
  • Partner with Italy to resolve jewelry issues and with Switzerland on watch issues
  • Answer technical questions from customers, accounts, customer service, account representatives and upper management
  • Craft Guide Lines for service work policy and procedure
  • Oversee and work with sourced service centers in USA and Canada
  • Resolve escalated customer issues
  • Work with sales and forecasting teams on special requests and projects.
  • Maintain and forecast annual budgets for SAV departments for USA and Canada

Desired Skills and Experience

Job Requirements

  • Degree from an accredited school of watchmaking or 4 or more years’ experience working as a watchmaker
  • 2 or more years’ experience team management in a workshop environment
  • 2 or more years customer service experience
  • Ability to work independently and with others
  • Must be able to speak and write English proficiently
  • Knowledge of all aspects of watches including evaluation and repair
  • Knowledge of fine jewelry and jewelry repair
  • Strong analytical and problem solving skills with the ability to find solutions
  • Highly adaptable
  • Basic computer skills (Excel, Word, Outlook etc.)
  • Strong ability to work and communicate with other watchmakers, customer service and management
  • Some travel required

EOE M/D/F/V

About this company

Following company
Founded in Florence in 1921, Gucci is one of the world’s leading luxury fashion brands. With a renowned reputation for quality and Italian craftsmanship, Gucci designs, manufactures and distributes highly desirable products such as leather goods (handbags, small leather goods, and luggage), shoes, ready-to-wear, silks, timepieces and fine jewellery. Eyewear and fragrances are manufactured and distributed under license by global industry leaders in these two sectors. Gucci products are sold exclusively through a network of directly operated boutiques (485 as of September 2014) and a small number of selected department and specialty stores.

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